Oregon Consumer Complaints Database 2017-2019

Consumer complaints registered with the Oregon Department of Justice from 2017 to 2019. The dataset includes fields such as Business Type, Respondent, Complaint Description, Status, and geographic location data. It is provided by data.oregon.gov for informational purposes and was last updated in November 2024.

Use Cases

• Analyze complaint trends over time using Date Open and Date Closed columns.
• Identify common Complaint Description keywords associated with specific Business Type categories.
• Map complaint density by geographic area using Zip, City, Counties, and Geo data_location fields.
• Assess the resolution outcomes of complaints by examining Status and Closing Description fields.

Strengths

• Contains three full years of consumer complaint data (2017-2019).
• Includes detailed location data via multiple geographic columns (Zip, City, Counties, Geo data_location).

Limitations

• Data may not be comprehensive, as noted by the source, due to factors like business size affecting complaint likelihood.
• Sample size and row count are unknown, limiting statistical reliability.
• Data is temporally stale, covering only up to 2019.

Provenance

Source

Oregon Department of Justice, data.oregon.gov

Collection Method

Derived from consumer contacts registered with the department.

Time Range

2017-2019

Freshness

null

Geography

Oregon, United States