Overall Customer Centre Satisfaction (%): York Council Monthly Feedback

York City Council's monthly percentage of positive feedback from customers contacting its Customer Centre by phone or in-person at West Offices. The data is reported by the Government Digital Service and can be analyzed alongside related waiting time metrics. The dataset is provided in CSV format under the OGL-UK-3.0 license.

Use Cases

• Monitor trends in public service satisfaction based on monthly reported percentages.
• Correlate service satisfaction levels with operational metrics like waiting times mentioned in the description.
• Benchmark the performance of a specific government contact centre (West Offices) over time.

Strengths

• Data is collected via a structured feedback process after customer interactions.
• Reported monthly, suggesting a regular update frequency for trend analysis.
• Explicitly linked to a complementary dataset on waiting times for joined analysis.

Limitations

• Row count and specific time range are unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• The description does not specify the sample size or methodology for calculating the percentage.

Provenance

Source

Government Digital Service

Collection Method

Feedback collated from customers after contacting the council's Customer Centre.

Time Range

Monthly reporting, but specific date range is unknown.

Freshness

Monthly reporting is mentioned, but the last update date is unknown.

Geography

Likely York, United Kingdom, based on the reference to West Offices.