Patient Satisfaction Survey in Nepal's National Health Insurance Program

Encompassing survey results from 391 insured patients in a provincial government hospital in Nepal, assessing satisfaction across seven domains of the PSQ-18 instrument. The study, conducted by Stuti Shrestha, analyzes factors influencing satisfaction, with medicine availability identified as a key predictor. It integrates quantitative survey data with qualitative interviews from seven healthcare providers.

Use Cases

• Analyze the relationship between medicine availability and patient satisfaction scores across the seven PSQ-18 domains.
• Model patient satisfaction predictors using ordinal logistic regression on survey variables like interpersonal manner and accessibility.
• Compare satisfaction levels between domains, such as the high interpersonal manner score (79.54%) and low accessibility score (32.33%).
• Investigate qualitative themes from provider interviews, such as medicine stock-outs and reimbursement delays, against quantitative satisfaction findings.

Strengths

• Includes data from 391 surveyed patients, providing a substantive sample for analysis.
• Integrates mixed-methods data, combining quantitative survey results with qualitative insights from seven healthcare providers.
• Focuses on a specific policy context: Nepal's national health insurance program piloted in 2016.

Limitations

• The dataset is small at 5.5 KB, indicating limited scope and likely aggregated summary statistics rather than raw individual-level data.
• Geographic coverage is limited to a single provincial government hospital in Nepal, reducing generalizability.
• The specific columns and raw sample data are unavailable, restricting detailed feature-level analysis.

Provenance

Source

figshare, authored by Stuti Shrestha.

Collection Method

Sequential explanatory mixed-methods study involving a purposive survey of 391 insured patients and in-depth interviews with seven healthcare providers.

Time Range

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Freshness

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Geography

A provincial government hospital in Nepal.