Rail Passenger Complaints from the Office of Rail and Road

Complaints rail passengers make about their train journey, designated as National Statistics. The dataset is sourced from the Office of Rail and Road and was last updated on 2026-07-09. It is provided in ODS format under the OGL-UK-3.0 license.

Use Cases

• Analyze complaint trends over time based on the temporal data likely present.
• Identify common issues in passenger journeys based on complaint categories suggested by the description.
• Benchmark rail operator performance based on complaint volume and nature.

Strengths

• Designated as National Statistics, suggesting a formal quality assurance process.
• Sourced from the authoritative Office of Rail and Road, the UK's rail regulator.
• Last updated on 2026-07-09, indicating recent data.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment for large-scale analysis.

Provenance

Source

Office of Rail and Road

Collection Method

Likely collected from passenger complaints submitted to rail operators or directly to the regulator.

Freshness

Last updated 2026-07-09 11:48:38.005695

Geography

Likely United Kingdom, inferred from the source agency and platform tags.