Hardware Request Fulfillment Rates Under Service Level Standards

90.00% is the target service level for Shared Services Canada to complete hardware requests from its virtual inventory within 10 days. The dataset tracks the percentage of requests fulfilled within this established standard, calculated from orders processed through the ITPRO e-store database. It provides a benchmark for hardware procurement and inventory management performance.

Use Cases

• Analyze the percentage of hardware requests completed within 10 days against the 90.00% target to assess service level compliance.
• Model the relationship between order volume from the SSC Virtual Inventory and fulfillment rate to forecast resource needs.
• Benchmark hardware procurement performance using the established 10-day processing baseline for internal reporting.

Strengths

• Clear performance target of 90.00% provides a definitive benchmark for analysis.
• Specific calculation formula defined for the fulfillment percentage metric.
• Data collection process is documented, starting from order creation in the ITPRO e-store.

Limitations

• Unknown row count and sample size limit statistical reliability for trend analysis.
• Lacks granular column details such as request timestamps, device types, or customer segments.
• Geographic scope is limited to Canadian government procurement through Shared Services Canada.

Provenance

Source

Shared Services Canada

Collection Method

Tracked from order creation in the ITPRO e-store database for hardware requests against SSC Virtual Inventory offers.

Freshness

Last updated March 2026.

Geography

Canada