PQRSF: User Satisfaction and Feedback for Colombian Public Services
Updated 26d ago
Available on 1 platform
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Description
A dataset from www.datos.gov.co, last updated on 2026-05-18, containing records of user feedback for public services. It likely contains information on Petitions, Complaints, Claims, Suggestions, and Compliments (PQRSF) processed through the User Information and Attention System (SIAU). The data includes columns for AREA, PQRFS type, MOTIVO (reason), PROCEDENCIA (origin), NRO PQRFS (case number), and FECHA (date).
Use Cases
Analyze complaint volume and types by AREA and MOTIVO to identify service improvement priorities.
Track feedback trends over time using the FECHA column for temporal analysis.
Categorize user feedback by PROCEDENCIA to understand the origin of different PQRFS types.
Monitor case resolution efficiency by analyzing sequences in the NRO PQRFS and FECHA columns.
Strengths
Data is available in multiple machine-readable formats, including CSV, JSON, XML, and RDF.
The dataset includes a structured breakdown of feedback types via the PQRFS and MOTIVO columns.
It is sourced from a national open data portal (www.datos.gov.co) and was updated in 2026.
Limitations
Row count and total size are unknown, which may limit suitability assessment.
Description metadata is limited; actual data quality requires manual inspection after download.
License and author information are unknown, which may affect usage rights.
Provenance
Source
www.datos.gov.co
Collection Method
Likely collected via surveys and formal processing through the User Information and Attention System (SIAU).
Freshness
Last updated 2026-05-18 16:52:43; freshness should be verified.
Geography
Colombia (inferred from organization domain .gov.co)
License is unknown; users should verify terms of use before application.