Public Feedback On NYC 311 Service Request Types

Public comments and requests propose new or updated NYC 311 service request types, mandated by Local Law 97 of 2022. The dataset includes fields for feedback status, submission timestamp, citizen messages, and relevant agency names. It is published by the City of New York and was last updated in February 2026.

Use Cases

• Analyze trends in public demand for new services by categorizing topics within the 'Customer Message' text field.
• Measure agency responsiveness by tracking changes in the 'Status' field over time following 'Feedback Date/Time'.
• Identify which 'Agency Name' receives the most public feedback for service type modifications.
• Build a text classifier to automatically route 'Customer Message' content to the appropriate 'Agency Name' for review.

Strengths

• Data publication is mandated by Local Law 97 of 2022, ensuring ongoing availability.
• Contains structured text feedback ('Customer Message') alongside metadata like 'Agency Name' and 'Status'.

Limitations

• Unknown total volume of feedback, as row count is not provided.
• Geographic scope is limited to New York City, limiting generalizability.
• Data freshness is unclear beyond the last update date, as update frequency is not specified.

Provenance

Source

data.cityofnewyork.us

Collection Method

Citizen-submitted feedback on NYC 311 service types.

Freshness

Last updated February 2026.

Geography

New York City, USA