QUASPg: Rating Scale for Quality of Services Provided by Gyms

21 questions form a validated psychometric instrument for assessing gym service quality across three dimensions: Environment, Management, and Marketing. The instrument was developed through a four-stage study involving question identification, clarity evaluation, reliability analysis, and confirmatory factor analysis. Vinicius Almeida Calesco authored this research, which identified 51 initial criteria before refining them to the final scale.

Use Cases

• Predicting customer churn based on perceived service quality dimensions.
• Benchmarking gym performance against the validated Environment, Management, and Marketing factors.
• Developing targeted marketing strategies based on the identified service quality criteria.

Strengths

• The instrument is validated with satisfactory psychometric properties, including acceptable Composite Reliability and Cronbach's alpha values.
• The development process involved a structured four-stage methodology, starting from 51 identified criteria.

Limitations

• Column-level documentation is absent; field semantics must be inferred after download.
• Row count is unknown, which may limit suitability assessment.
• Last update date is unknown; freshness unverified.

Provenance

Source

Vinicius Almeida Calesco

Collection Method

Constructed and validated through a multi-stage study involving question identification, matrix evaluation, reliability analysis, and confirmatory factor analysis.