Multilingual Customer Support Chat Conversations

Multilingual customer support conversations are designed for training conversational AI agents. The dataset contains text dialogues in languages including English and German. Its creator and size are not specified.

Use Cases

• Training intent classifiers on conversation text to categorize customer issues.
• Developing multilingual dialogue systems using English and German conversation examples.
• Benchmarking response generation models on realistic customer-agent chat logs.
• Analyzing conversation flow patterns for automated support workflow design.

Strengths

• Contains text in multiple languages, including English and German.
• Designed specifically for realistic customer support simulation scenarios.

Limitations

• Unknown sample size prevents assessment of statistical power.
• Potential language imbalance between English and German examples.
• Lack of column details restricts understanding of conversation structure.

Provenance

Source

Kaggle