Ontario Public Service Delivery Performance Metrics
Updated 2mo ago
4filesXLSX
Available on 1 platform
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Description
Ontario government data tracks service delivery performance across channels like telephone, in-person visits, email, and websites. The dataset includes results estimated through sampling and mystery shopping where direct tracking was unavailable. It was last updated in March 2026.
Use Cases
Analyze performance trends across service channels like telephone and in-person visits to identify bottlenecks.
Compare estimated results from mystery shopping against tracked data for quality assessment.
Model service delivery outcomes based on interaction methods such as email or government websites.
Strengths
Data is sourced from the authoritative Government of Ontario.
Includes performance estimates from mystery shopping where direct tracking was unavailable.
Updated in March 2026, indicating recent maintenance.
Limitations
The dataset lacks disclosed row and column counts, limiting pre-analysis assessment of scale.
Performance data for some channels is estimated, not directly measured, which may introduce bias.
Available file formats are HTML and XLSX, which may require conversion for programmatic use.
Provenance
Source
Government of Ontario
Collection Method
Service commitment tracking and estimation via sampling and mystery shopping.
Time Range
null
Freshness
Last updated 2026-03 25.
Geography
Ontario, Canada
License is listed as 'on-oglo'; users should review Ontario's open government license terms before use.