ServiceOntario Quarterly Call Volumes and Wait Times

Quarterly reports contain monthly call volumes and average wait times for public ServiceOntario phone lines. Data is organized by line of business, published by the Government of Ontario. The latest update was in March 2026.

Use Cases

• Analyze trends in monthly call volumes across different lines of business to identify peak service periods.
• Correlate average wait times with call volumes to assess operational efficiency per service line.
• Benchmark quarterly performance metrics for specific lines of business using reported wait times and volumes.

Strengths

• Data is provided quarterly by the authoritative Government of Ontario.
• Reports include both monthly call volumes and average wait times for detailed temporal analysis.
• The dataset was updated in March 2026, indicating recent maintenance.

Limitations

• The specific number of data rows and columns is unknown, limiting assessment of scale.
• Data is aggregated by line of business and month, preventing analysis of individual call records.
• Available file formats include HTML, which may require parsing for structured analysis.

Provenance

Source

Government of Ontario

Collection Method

Quarterly reports from ServiceOntario contact centres.

Time Range

Quarterly coverage; specific start date unknown.

Freshness

Updated quarterly; last update March 2026.

Geography

Ontario, Canada