UX Design Process for a Tele-Round Platform in Brazilian Public ICUs

February to May 2022 methodological study applied the Double Diamond design model to develop the 'Mangará Digital' tele-round platform. The work was conducted by Ana Beatriz Frade Moura within a Tele-ICU program in the Brazilian Unified Health System. It details design activities like rapid ethnography, persona development, and usability evaluation for public ICUs in Northern and Northeastern Brazil.

Use Cases

• Analyze user journey maps and empathy maps to identify clinician workflow bottlenecks in ICU settings.
• Benchmark telemedicine platform features like at-a-glance patient summary cards and visual ICU bed maps against other solutions.
• Study the application of heuristic-based usability evaluation methods for digital health interfaces in public health systems.
• Examine the situational diagnosis of participating ICUs to understand geographic and infrastructural constraints on technology adoption.

Strengths

• Documents a complete four-stage Double Diamond design process from Discover to Deliver.
• Design was embedded within an active Tele-ICU program across two major Brazilian regions.
• Results include specific implemented features like integrated checklists and patient summary cards.

Limitations

• The 1.6 MB DOCX file contains textual methodology description, not structured, analyzable data.
• The study covers a limited 4-month period from February to May 2022.
• Focus is on a single platform development case in specific regions, limiting generalizability.

Provenance

Source

Ana Beatriz Frade Moura via figshare.

Collection Method

Methodological study using desk research, rapid ethnography, benchmarking, persona development, and usability evaluation.

Time Range

February 2022 to May 2022.

Freshness

null

Geography

Public Intensive Care Units in the Northern and Northeastern regions of Brazil.