Tele-Round Platform UX Design Methodology For Brazilian Public ICUs

Northern and Northeastern Brazilian public intensive care units are the focus of this methodological study describing the user-centered design of a tele-round platform. Ana Beatriz Frade Moura authored this document detailing the application of the Double Diamond design model from February to May 2022. The work resulted in the 'Mangará Digital' platform interface, informed by activities like rapid ethnography and user journey mapping.

Use Cases

• Analyze the application of the Double Diamond model's Discover, Define, Develop, Deliver stages for telemedicine design.
• Benchmark design features like patient summary cards, ICU bed maps, and integrated checklists against identified user 'pains'.
• Study the methodological outputs, including developed personas, empathy maps, and situational diagnoses of participating ICUs.
• Review the heuristic-based usability evaluation methodology applied to a tele-round platform.

Strengths

• Explicitly documents the four-stage Double Diamond design methodology applied from February to May 2022.
• Focuses on a specific, underserved geographic context: public ICUs in Northern and Northeastern Brazil.
• Results in a concrete, implemented platform ('Mangará Digital') with described features.

Limitations

• The dataset is a 699.7 KB DOCX file containing descriptive text, not structured data for quantitative analysis.
• No raw user research data, survey results, or coded interview transcripts are provided for independent validation.
• Scope is limited to the design methodology for a single platform in a specific regional and temporal context.

Provenance

Source

figshare, authored by Ana Beatriz Frade Moura.

Collection Method

Methodological study applying UX design methodologies (desk research, rapid ethnography, benchmarking, persona development, user journey mapping, wireframing, usability evaluation).

Time Range

Design study conducted from February to May 2022.

Freshness

Document last updated April 2026, indicating it is a forward-looking methodological description.

Geography

Public intensive care units in Northern and Northeastern Brazil, under the Brazilian Unified Health System (SUS).