Customer Support Tickets for Multi-Class Text Classification

A dataset for classifying customer support tickets across 5 real-world issue categories using natural language processing. The data was sourced from Kaggle, but the author, organization, and specific size are not documented. The last update date and license information are also unknown.

Use Cases

• Train a multi-class text classifier based on the 5 real-world issue categories mentioned in the description
• Benchmark NLP model performance on a customer support ticket classification task
• Analyze the distribution and language patterns of common customer service issues

Strengths

• Focuses on a practical, real-world application of NLP for customer support
• Provides a defined classification task with 5 distinct categories

Limitations

• Row count is unknown, which may limit suitability assessment
• Column-level documentation is absent; field semantics must be inferred after download
• Last update date is unknown; freshness unverified

Provenance

Source

Kaggle