Synthetic IT Support Tickets for LLM and RAG Experiments

Synthetic IT Support Tickets is a dataset from Kaggle designed for experiments with large language models, knowledge graphs, and retrieval-augmented generation. The description indicates it contains artificially generated IT support ticket data. The dataset's author, organization, size, and license are unknown.

Use Cases

• Fine-tune large language models for IT helpdesk tasks based on synthetic ticket descriptions.
• Construct a knowledge graph of IT support issues and resolutions based on the synthetic ticket content.
• Benchmark retrieval-augmented generation systems using synthetic IT support queries and documents.

Strengths

• Data is synthetic, which may allow for controlled experimentation without privacy concerns.
• Designed specifically for LLM, knowledge graph, and RAG applications, suggesting a focused utility.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Description metadata is limited; actual data quality requires manual inspection after download.

Provenance

Source

Kaggle

Collection Method

Synthetically generated.