Technical Support: 100 Multi-Turn IT Troubleshooting Conversations

100 technical support conversations between customers and agents, each spanning 11 turns, were released by ai-training-datasets in March 2026. The dialogues cover common IT issues including wifi connectivity, hardware failures, and software errors.

Use Cases

• Training chatbots to handle wifi and connectivity troubleshooting dialogues
• Fine-tuning LLMs for IT helpdesk response generation using the 11-turn structure
• Evaluating intent recognition in technical support scenarios involving printer and battery issues

Strengths

• Fixed dialogue length of 11 turns per conversation
• Covers 5 specific IT troubleshooting domains including wifi and hardware
• Formatted for JSON compatibility with pandas and polars

Limitations

• Small sample size of only 100 records
• Unknown column structure and field names
• Potential lack of real-world linguistic diversity if conversations are simulated

Provenance

Source

ai-training-datasets

Freshness

Last updated March 2026.

Geography

United States