Trip.com and Ctrip Hotel Reviews with Sub-Ratings and Owner Replies

800 bilingual hotel reviews from the Trip.com and Ctrip platforms. The description indicates the sample includes sub-ratings and owner replies. The dataset was uploaded to Kaggle, but the author, organization, and specific collection date are unknown.

Use Cases

• Train sentiment analysis models based on bilingual review text.
• Analyze customer satisfaction patterns based on sub-ratings mentioned in the description.
• Study owner response strategies and customer service interactions based on the presence of owner replies.
• Compare review characteristics across two major travel platforms, Trip.com and Ctrip.

Strengths

• Contains 800 individual review records.
• Includes bilingual text, enabling cross-lingual analysis.
• Features sub-ratings and owner replies as noted in the description.

Limitations

• Row count is unknown, which may limit suitability assessment.
• Column-level documentation is absent; field semantics must be inferred after download.
• Last update date is unknown; freshness unverified.

Provenance

Source

Trip.com and Ctrip (携程)

Collection Method

Likely scraped or sampled from the platforms, though the exact method is unspecified.