User Satisfaction Survey for a Municipal Paid Parking System in Bagé, Brazil

Survey responses from 401 users of a paid rotational parking system in Bagé, Brazil, collected via questionnaires. The data was analyzed using the European Customer Satisfaction Index (ECSI) model and a Partial Least Squares (PLS) estimation method. The research was authored by Franciane Cougo Da Cruz.

Use Cases

• Modeling user satisfaction drivers based on expectation and service image constructs.
• Analyzing systematic differences in satisfaction perception by demographic factors like income and age.
• Benchmarking municipal service performance using the European Customer Satisfaction Index (ECSI) framework.

Strengths

• Data was collected from 401 system users, providing a specific sample size.
• Analysis employed the European Customer Satisfaction Index (ECSI) model and a PLS estimation method robust for non-normal data.

Limitations

• Row count and column-level documentation for the underlying data are unknown.
• Data collection was non-random, which may limit generalizability.
• Last update date and data freshness are unknown.

Provenance

Source

Franciane Cougo Da Cruz

Collection Method

Data were collected through questionnaires applied to system users.

Geography

Bagé, Rio Grande do Sul, Brazil