Hospitality Call Center Booking Confirmation Records

VICIdial telephony system data captures interactions for travel and hospitality booking confirmations. The dataset's volume, specific features, and temporal scope are unspecified. Its origin is linked to the open-source VICIdial/Asterisk call center platform.

Use Cases

• Predict call outcome (e.g., confirmed booking vs. inquiry) using call duration and agent ID.
• Analyze call volume patterns by time of day and date for workforce scheduling.
• Classify call intent (e.g., booking modification, cancellation) from transcribed call notes or disposition codes.
• Model customer wait time based on inbound call queue metrics and agent availability.

Strengths

• Derived from the widely-used VICIdial open-source platform, indicating a structured telephony data schema.
• Focuses on the specific domain of travel and hospitality booking confirmations.

Limitations

• Unknown row count prevents assessment of statistical significance.
• No column details are provided, limiting understanding of available features and potential for analysis.
• Potential for geographic and operational bias based on the single, unspecified source organization.

Provenance

Source

VICIdial/Asterisk telephony system.

Collection Method

Logs from call center operations for booking confirmations.