VICIdial Call Center Data for First Two Weeks

Telephony data from a VICIdial or Asterisk call center system, focused on the initial two-week operational period. The dataset's origin, size, and specific update date are unknown. It appears to be raw data exported from the platform for analysis.

Use Cases

• Analyze call volume and agent activity patterns over the initial 14-day period to identify ramp-up trends.
• Model the relationship between inbound/outbound call metrics and system performance indicators.
• Segment agent performance using call duration, wait time, and disposition code data to optimize staffing.

Strengths

• Focuses on a critical, defined time window (the first two weeks) for operational analysis.
• Data originates directly from the VICIdial/Asterisk telephony platform, ensuring relevance to system metrics.

Limitations

• The total number of records, calls, or agents is unspecified, making scale assessment impossible.
• Specific data fields and column definitions are not provided, limiting immediate analytical utility.
• Data may be incomplete or contain platform-specific artifacts without documentation.

Provenance

Source

VICIdial or Asterisk telephony platform.

Collection Method

Likely a direct export or log dump from the call center software.

Time Range

Covers the first two weeks of system operation or a specific campaign.