VICIdial Asterisk Call Center Logs

VICIdial/Asterisk data provides telephony logs and metrics from call center operations. The dataset's volume, creator, and temporal coverage are unspecified. It originates from the open-source VICIdial call center software platform.

Use Cases

• Predict call duration using features like agent_id and call_time.
• Analyze call abandonment rates based on queue_time and campaign_id.
• Model agent performance metrics using columns like calls_handled and talk_time.
• Identify peak call volume patterns from timestamps and inbound_number.

Strengths

• Data sourced from a widely-used, open-source telephony platform (VICIdial/Asterisk).

Limitations

• All quantitative details like row count, column count, and time range are unknown.
• Data schema and specific features are not documented.

Provenance

Source

VICIdial/Asterisk open-source telephony software.

Collection Method

Logs generated from call center software operations.