Vietnamese Customer Support Conversations and Questions

CSConDa is the first Vietnamese QA dataset in the customer support domain, curated in collaboration with DooPage, a software company serving 30,000 customers and 45,000 advisors. The dataset covers diverse topics from product pricing to technical consultations.

Use Cases

• Train a Vietnamese language model on customer support conversations for intent classification and response generation.
• Analyze topic distributions within support inquiries, such as product pricing and technical consultations.
• Benchmark question-answering systems using domain-specific Vietnamese text from a real-world platform.

Strengths

• First Vietnamese QA dataset specifically for the customer support domain.
• Curated in collaboration with a company serving 30,000 customers and 45,000 advisors, indicating real-world relevance.
• Covers a diverse range of support topics, from product pricing to technical consultations.

Limitations

• Specific dataset size, row count, and column structure are unknown.
• Sample data and file formats are unavailable for preliminary inspection.
• Geographic and temporal coverage of the conversations are not specified.

Provenance

Source

DooPage, a Vietnamese software company.

Collection Method

Curated and approved in collaboration with the company from its multi-channel support platform.

Freshness

Last updated on 2025-11-19.

Geography

Vietnam