Work Order Management Module: City Service Request Tracking

Data from data.cityofnewyork.us tracks work orders linked to customer service requests. Columns suggest it logs the lifecycle of service requests, including timestamps for when work was started and completed. The dataset's presence on multiple government platforms indicates it is an operational record for municipal service delivery.

Use Cases

• Analyzing service request resolution times using WORKORDER_STARTED and WORKORDER_COMPLETED (inferred from domain, verify after download).
• Tracking the volume and type of work activities using WORKORDER_ACTIVITY_CODE and WORKORDER_ACTIVITY_DESCRIPTION (inferred from domain, verify after download).
• Linking specific work orders to citizen complaints via SVC_REQUEST_NUMBER and WORKORDER_NUMBER (inferred from domain, verify after download).
• Monitoring operational workflow by examining the sequence of TIME_STAMP and WORKORDER_ADDED events (inferred from domain, verify after download).

Strengths

• Cross-platform presence on Socrata and Data.gov signals it is a core operational dataset.
• Provides a detailed schema with eight columns describing work order timestamps and statuses.

Limitations

• Metadata is minimal; actual content requires verification after download.
• Key metadata like row count, license, and author are listed as unknown or 'None' across all sources.
• The 'last updated' dates conflict between platforms (2026-05-28 on Socrata vs. 2026-04-12 on Data.gov).

Provenance

Source

data.cityofnewyork.us

Freshness

2026-05-28 19:34:56

Geography

New York City (inferred from source domain)