NI Water Customer Complaints: Key Outputs for Consumer Council 2019-2020

Northern Ireland Water's Annual Information Return provides structured data on customer complaints submitted to the Consumer Council for Northern Ireland. This regulatory dataset likely contains metrics on complaint volumes, types, and resolutions for the 2019-2020 reporting period. Its cross-platform presence on official government data portals signals its importance for public accountability and utility oversight.

Use Cases

• Benchmarking utility service performance based on complaint frequency and type.
• Analyzing trends in public service delivery for regulatory compliance reporting.
• Informing consumer protection policy using structured complaint outcome data.

Strengths

• Released under the Open Government Licence (OGL-UK-3.0), facilitating reuse and analysis.
• Covers a specific two-year regulatory reporting period (2019-2020).
• Sourced directly from the government organization NI Water, indicating an authoritative origin.

Limitations

• Column names and a precise row count are not provided in any source, limiting understanding of the data's granularity.
• Metadata completeness is low, with missing information on author, size, and a specific update date on some platforms.
• The temporal coverage is limited to two years, which may restrict longitudinal analysis.

Provenance

Source

NI Water (Northern Ireland Water)

Collection Method

Likely compiled as part of a mandatory Annual Information Return (AIR) to the Consumer Council for Northern Ireland.

Time Range

2019-2020

Freshness

2026-07-08 13:30:57.415032

Geography

Northern Ireland